• We accept returns within 30 days of delivery.
• Items must be unused/uninstalled and in original packaging.
• Returned items must still include the original hardware.
• Installed/modified or non-restockable items aren’t eligible.
• Photos are required with every return (quality assurance). We may request more info/photos to verify condition; claims may be declined if we can’t verify the issue.
• International (outside Canada): accepted case-by-case due to customs/processing—email info@tririg.com first.
• Returns / exchanges require a TriRig order number. If you purchased from a retailer - please contact them.

All returns go through the point of sale. Therefore, if you purchased from one of our authorized retailers you will return and exchange through the retailer.

• Yes - subscribers are able to receive a 10% off discount code with their first purchase.
• One code per order; cannot be combined with team pricing or sitewide sales.
• Misuse of codes will result in order cancellation.
• We cannot retroactively apply SALE codes to previous orders.
• Throughout the year we run sales/promos. Keep up to date through our subscription and social media channels.

• All customers benefit from a 1 year limited warranty.
• Customers have the opportunity to purchase an extended 2 year warranty through Checkout+.
• The warranty is product specific and not applicable to a customers entire order. 
• To start a warranty claim you must have a TriRig order number. Any item purchased from a third-party retailer (must go through the retailer).

Warranty claims are submitted through our portal.

Please Note: Customer is responsible for replacement shipping.

Often yes! We design our parts for maximum bike compatibility. But compatibility depends on your frame, fork, and cockpit standards. To confirm before you buy (installed items aren’t returnable), send us:

• Bike make/model/year/size
• Photos: front of fork/brake area, stem/steerer top, handlebar tops & extensions, and current arm cups/pads (top-down)
• Key details (if you know them): steerer diameter (most tri bikes are 1-1/8" threadless), brake mount type, extension clamp diameter (most clip-ons are 22.2 mm), and any integrated cockpit info

It is the customers responsibility to confirm compatibility before purchasing.

Using our guidance reduces returns; installed items aren’t returnable.