BEFORE YOU CONTACT US, please read the following. We receive many email inquiries each day, many of which contain questions that are already answered on this site in a more thorough, complete, and detailed way that we can answer with a quick email. Please review each of these categories to see if your question is already answered.
- Questions about an upcoming product: Want to know the price, availability date, compatibility, or something else about an upcoming product from TriRig? All the pre-release information we want to be public goes into our articles, or our Newsletter. If you want updates on future products, please sign up. That is the only way you can get the information you're looking for. If you don't see the answer to a question like price, availability, weight, etc, it means that information isn't finalized, or it isn't public. We will NOT answer individual questions about unreleased product.
- Questions about a current product: For all current products, the best place to start is the item's description in the TriRig Store. There is a wealth of information including videos, F.A.Q.s, compatibility charts, links to past articles, and more.
- Questions about shipping, discounts, or store policies: Those are described right here.
- Questions about inventory, pre-orders, back-orders, or items out of stock: Those are also covered in our Store Policies.
- Questions about something we've written: If your question is about a specific article, please refer to the comments section below the article. Often, another reader will have asked the same question and it will be answered there. Or if your question isn't there, please go ahead and leave it in that comments section, so that it will be available for other readers to see. If your question is something more general, like "do you have any articles about XYZ?" then try using the Google search box at the top of the page. It's very good at finding answers to those kinds of things.
- Questions about becoming a dealer/distributor: TriRig sells consumer-direct worldwide. We do not use any dealers or distributors.
- Questions about something else: If you have a question not covered elsewhere, please click here to send us a message. Thanks!